Privacy Policy

Last updated: May 15, 2026

PawProof ("PawProof," "we," "us") operates the PawProof mobile app and the website at pawproof.app. This Privacy Policy explains what we collect, why we collect it, and how you control your data.

1. What we collect

Account information. When you sign up, we collect the email address you provide, or that your sign-in provider (Apple, Google) supplies. If you choose a display name or upload a profile photo, we store those too.

Pet records. Anything you enter or upload about your pets: names, species, breeds, birthdays, weights, microchip numbers, vet contacts, vaccine records, documents, reminders, journal entries, photos, and emergency contact info. This data belongs to you and is only visible to your account.

Document scans.Photos and PDFs you upload to Smart Scan are sent to Google's Gemini API for OCR. We store the resulting text and the original file in your account so you can view it later. Documents are not used to train anyone's models.

Usage data. Standard server logs (IP, device type, app version, error reports). We use this to debug crashes and improve the app, not to build profiles on you.

Support tickets. If you report an issue from the app or the web dashboard, we store the message, attached context you choose to send, and any replies between us.

2. How we use it

• To run the app: show you your pets' records, fire reminders, answer support tickets.
• To process Smart Scan documents via Google Gemini.
• To send transactional emails (account, password reset, ticket replies, billing).
• To detect abuse and keep the service running.

We do not sell your data. We do not run advertising. We do not share your pet records with third parties except the strictly-scoped subprocessors listed below.

3. Subprocessors

• Google Firebase. Authentication, Firestore database, Cloud Storage, Cloud Functions, Crashlytics.
• Google Gemini API.OCR on Smart Scan documents. Documents are sent over TLS; per Google's terms, content from billed API requests is not used to train Google's models.
• Apple App Store / Google Play. App distribution and in-app purchases for PawProof Plus.
• Vercel. Hosting for pawproof.app.
• Resend. Transactional email delivery.

4. Children

PawProof is not directed at children under 13. We don't knowingly collect data from anyone under 13. If you believe a child has signed up, email support@pawproof.app and we will delete the account.

5. Your choices

• Access & export. Sign in to your dashboard at pawproof.app to view everything we have on you. Email us if you want a machine-readable export.
• Delete. Use Settings → Delete account in the app or email support@pawproof.app. Account deletion removes pets, records, documents, reminders, and journal entries within 30 days.
• Email. Unsubscribe from non-essential emails at pawproof.app/unsubscribe. We'll still send service-critical messages (security alerts, billing receipts).

6. Security

We use HTTPS everywhere, store data in Google's SOC 2 compliant infrastructure, and scope Firestore security rules so each user can only read their own data. No system is perfectly secure. If you suspect a breach, email support@pawproof.app.

7. Data location and transfers

Data is stored in Google's US regions. If you use PawProof outside the US your data will be transferred to and processed in the US. We rely on Google's Standard Contractual Clauses for international transfers.

8. California, EEA, and UK rights

If you live in California (CCPA/CPRA), the EEA (GDPR), or the UK (UK GDPR), you have rights to access, correct, delete, port, and restrict processing of your personal data. Email support@pawproof.app and we will respond within 30 days.

9. Changes

We will update this page when our practices change. We will email you if a change is material (e.g., a new category of sharing).

10. Contact

Questions? Email support@pawproof.app.